Employee Engagement: The Journey to Service Excellence

Date: 10/05/2016
Event Type: AEHIA LIVE , Archived
Session Speaker(s):

Sheree McFarland, CIO, West Florida Division, Hospital Corporation of America (HCA)
David Goodman, Director of IT&S Operations & Project Management, West Florida Division IT&S, Hospital Corporation of America (HCA)

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Event Information

At HCA, Sheree McFarland and David Goodman are reimagining how health IT looks, and they're not doing it alone. Taking advantage of the breadth and depth of a large hospital system and highly engaged employees - new initiatives, devices, applications and big data are driving change and outcomes. Employee engagement matters more today than ever before, and it’s at an all-time high for their West Florida IT team. Sheree and David, who are on the frontline of health IT and employee engagement strategies for one of the largest healthcare systems, will bring a unique perspective to this session which will discuss their approach to engaging, motivating and coaching healthcare professionals.
Learning Objectives:
  • Discuss specific use cases on leveraging employee engagement for business success
  • Outline touchpoints on employee engagement initiatives and trends
  • Identify what’s next on the employee engagement horizon